Refund policy
RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Books with obvious signs of use
* Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
* Any item not in its original condition, damaged, or missing parts for reasons not due to our error
* Any item returned more than 30 days after delivery
**Refunds (if applicable)**
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
**Late or Missing Refunds (if applicable)**
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. Often there is some processing time before a refund is reflected.
If you have done all of this and still have not received your refund, please contact us at tiendaestrellaplus@gmail.com.
**Sale Items (if applicable)**
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
**Exchanges (if applicable)**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us first by email at tiendaestrellaplus@gmail.com with photos and a brief description of the issue. You can also reach us via online chat available in the store. We will guide you on the steps to follow depending on the case."
**Gifts**
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the person who gave the gift had the order shipped to themselves to give to you later, we will send a refund to the person who gave the gift and they will be informed of your return.
**Shipping & Returns**
To initiate a return, email us at tiendaestrellaplus@gmail.com. You can also contact us via online chat available in the store. Once we receive your request, we will provide you with the shipping address and method. Do not send any products without contacting us first.
Shipping costs for returning your item are your responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take to receive your exchanged product can vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.